Coaching and Consultation Services: Cancellation & Booking Policy

Welcome to Natalie Smith Leadership and Talent Development. Please review the following policy to ensure a smooth and pleasant booking experience:

  1. Booking Confirmation: Once you have booked an appointment, you will receive a confirmation email with all necessary details. Please ensure that all information is correct. If you do not receive a confirmation, please contact me immediately: info@nataliesmithleadershipandtalentdevelopment.com

  2. Rescheduling and Amendments: If you need to reschedule or amend your booking, please do so at least 24 hours in advance. All sessions must be paid in advance before the scheduled coaching session.

  3. Cancellation Policy: If you cancel your session, no refund will be issued. However, you can reschedule your session for a future date within 30 days of the original appointment.

  4. No-Show Policy: If you do not show up for your appointment and fail to cancel, you will not receive a refund, but you may reschedule your appointment for a future date within 30 days of the original appointment.

  5. Late Arrivals: If you arrive late for your appointment, the session will still end at the scheduled time, and you will be charged for the full session. This ensures that we can accommodate all clients promptly.

  6. Refunds: Please note that no refunds will be issued for canceled or missed appointments. All sessions are eligible for rescheduling within 30 days of the original appointment date.

  7. Payment Methods: We accept credit cards and PayPal. Payment is required at the time of booking to secure your session.

  8. Technical Requirements for Online Sessions: Please ensure you have a stable internet connection and access to Zoom before the session. Test your equipment beforehand to avoid any interruptions. Switching on your camera is optional, and you are welcome to join the session in the way that makes you feel most comfortable.

  9. Coaching Session Preparation: To maximize the value of your session, please come prepared with any questions, materials, or goals you would like to discuss.

Thank you for choosing Natalie Smith Leadership and Talent Development. I am excited to embark on this journey together, and I am confident that through our collaboration, we will achieve meaningful, transformative results that empower both your personal and professional growth.